FAQ

Frequently asked questions



1. I have a problem with the game

a) I can not join to races, I do not see anyone on the freeroam, I can not write anything on the chat

Solution:

Turn off the anti-virus, firewall, unblock ports 80,3306,5222,9998,9999,8680,9090,9091. How to do it? Use the power of your browser.
b) I am receiving a communique with date and time

Answer:

You have been banned, you can wait until the end of the penalty, or "Buy Unban" by paying any amount of money to maintain our server.
c) After logging in to the launcher and clicking "PLAY", the game will not start.

Solution:

Reinstall the game, if it does not help, use the alternative and use jLauncher which is downloadable in the "Download" menu tab (you must have files compilation 1613, which are also available for download on our website).
d) After downloading files, servers are not displayed

Solution:

Download this one file and put it in the launcher folder
e)Launcher displays a communique about the lack of connectiona

Solution:

Download this one file and put it in the launcher folder
f) The Launcher displays the information "Decompression Returned 1"

Solution:

Close and run launcher, then the launcher will attempt to download the game files. If the problem persists, download the files (in the "Download" menu tab) and place the files in the "GameFiles" folder
g) The Launcher has started up, but it does not work properly (the interface prevents logging in). Earlier, the message "Unsupported exception occurred in your application ..." was displayed

Solution:

This means that there is no .Net Framework 4.5 runtime environment on your device. It should be installed so that the launcher and the game can start properly.

2. Does the launcher have viruses?

Answer:

No, Launcher is virus-free, but if your anti-virus software has detected a virus, disable the anti-virus, or add to exceptions.

3. ServerError_Fatal_ErrorCode_Number communique appear during game play

Answer:

Such errors appear when there is interference between the server and the player. Often it has a quality of connection. Then you should take care of it. A good solution is connect your device to the internet via a cable. The only exception is the 500 code when the server rejects the connection itself, where does it come from? The function does not work properly and must be fixed. A good example is picking up a car card package for reaching 3000 driver points, this function will be fixed soon. If the problem arises while installing any part of the car, or occurs while logging into the game, please inform us immediately via the contact form at the bottom of the page, describing exactly when this error occurs. The next exception is code 10 which means that the client session has expired and you must log in again.

4. During the game, appears the message about Out of memory

Answer:

Check if your device has enough memory. If you have enough memory, it means nothing more than a server problem. In the contact form, describe the action that causes this problem.

5. Will my data be share to the others?

Answer:

No. From the 25th May 2018 The Regulation 2016/679 of the European Parliament and EU Council of 27th April 2016 on the protection of individuals regarding processing of personal data and it's free movement (so-called GDPR). Therefore only authorized persons and you yourself are entitled to your data.

6. Can I help you financially and what benefits will I get from it?

Answer:

Of course. All donations are only to the server maintenance costs. After making a donation, the player may ask for benefits in the game (cash, car (with Bugatti Veyron), change of nickname [with lowercase letters]).